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Ultrafast Broadband Update – April 2022

The Task Group team met Openreach on 31 March and this post summarises the latest position. Virtually all of East and West Horsley now has Fibre To The Premises (FTTP) available and the last few outliers are in the process of being connected.

Across both villages, ultrafast broadband has been made available to 3,200 premises and 1,400 premises have taken up the new service (including those who pledged vouchers and those who didn’t). It is not too late to take up the new service, regardless of whether you pledged a voucher or not – just contact your choice of Internet Service Provider (ISP). 

East Horsley: The installation of the FTTP infrastructure across East Horsley is effectively complete apart from a handful of properties. A small number of ‘snagging’ issues remain with individual properties. Issues also remain with multi-occupancy buildings where Openreach is encountering significant difficulty in obtaining the necessary permission from the freeholders; some are not interested. 

West Horsley: The final roads should be ready for service during April and May, following scheduled road closures. Openreach is still planning for Shere Road and Ripley Lane to be live from 8 April and Long Reach to be live from the end of April. There remains a problem with part of the A246 (from West Horsley Place to Cranmore School) where more substantial civil engineering work is required, and this may take some months.

Whilst the project is not quite complete, the Task Group would like to thank all of the 45 road leads and leaflet distributors who have contributed to its success. You have played an important part in making the Horsleys ‘gigabit capable’ villages.

Contacting us:

Regrettably, members of the Ultrafast Broadband Task Group and the Parish Councils do not have the resources to answer questions about individual broadband contracts. However, if you have a general question, please email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.. The Task Group will continue to do its best to answer your questions.

Information is regularly updated on the parish council websites at: 

www.easthorsley.info/gigabit-broadband

westhorsley.info/Gigabit_Broadband_West_Horsley_36857.aspx 

Horsley Ultrafast Broadband Task Group

4 April 2022


The project is being spearheaded by a Task Group comprising:

Colin Carmichael (Parish Councillor, The Highlands)

Steve Harvey (Parish Councillor, Woodland Drive)

Stuart Bowden (Broadband Road Lead, Rowbarns Way)

Chris Woods (Broadband Road Lead, Heath View)

This group is supported by 45 ‘road leads’ and leaflet distributors who have acted as the main link between the project team and individual households and businesses. A big ‘thank you’ is given from the Parish Council to this hard working group for ensuring the success of the pledging process and additional communications with neighbours.

June Map areas 

Ultrafast  broadband update:mid-January 2022The project team met Openreach on 14 January. Most of East Horsley is now live and, in most roads, ultrafast broadband is orderable from Internet Service Providers (ISPs).  However, several roads still need work completing and the new service is not yet available to them. Typically, this work involves temporary road closures and may be done out of hours. Openreach estimates the go-live date (following completion of the outstanding work, testing and commissioning) inthese remaining roads to be as follows:Live service anticipated by 31 January:• Ockham Road South (part – Park Corner Drive to Forest Rd), part Lynx Hill • Meadowbank, Park Corner Drive, Lower Peryers, Frenchlands Gate.Live service anticipated by 7 February:• Park Horsley, Chalk Lane, Guildford Road (part –The Warren to Wellington Cottages)• The Drift, Green Lane, Ockham Road North (part – East Lane to Green Lane)• Dirtham Lane, Calvert Road.The main ISPs currently offering ultrafast broadband to the Horsley exchange are BT, EE, Sky, TalkTalk, Vodafone and Zen. If your ISP tells you that ultrafast is not available at your property, please persist and escalate with your ISP. You can check availability of FTTP Gigabit enabled broadband with your postcode here: https://www.openreach.com/fibre-broadband/A few pointers about installation:• You should receive an email from Openreach advising that your property is live and orderable; the two-month validity period of the broadband voucher starts then. However, if you know that your road is already live (e.g. from your ISP’s website or a neighbour) then you do not have to wait for the Openreach email – just carry on and order your new service.• When ordering, ensure that you can retain your existing landline number (unless you decide that you no longer need a landline).• Existing phone handsets can usually be plugged into the back of the broadband hub.As far as possible, ensure that your broadband and telephones are working properly before the installation engineer leaves your property (but there may be a delay of several hours before the voice service is activated). We are aware of cases where engineers have left and the new service has not been working properly, with the inconvenience of a delay and a follow-up visit. It is also worth asking the engineer to check wi-fi coverage throughout your property to ensure there are no areas with a weak or no signal.A reminder from Openreach. Residents who pledged a broadband voucher are expected to order a new ultrafast broadband service, delivered over Fibre To The Premises, that doubles your previous speed. The new service must be taken out for at least a year, within two months of the new service becoming available. Unfortunately, if your ISP is not offering a suitable service to your property within that time you will have to switch ISP to meet the terms of the voucher.

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