INTERNET SERVICE PROVIDER (ISP) ULTRAFAST BROADBAND SERVICES ON OFFER

Delivered over FTTP (Ultrafast/Full Fibre Broadband) also known as Ultrafast/Full Fibre Broadband.

Information gathered as at 21/2/2022 from the internet, call handlers and ISP management sources of some better-known ISPs. The information should not be taken to recommend any ISP. The Horsley Ultrafast Broadband Task Group and the Parish Councils do not accept any liability for decisions made based on this information. Please check for yourself before making commitments.

Note: the only sizable ISPs known to the Task Group offering an FTTP broadband service to the Horsley exchange at the time of writing are BT, EE, Sky, TalkTalk, Vodafone, Zen and (reported by a user) Utility Warehouse.

We have been unable to obtain plans for FTTP services from Plusnet.

ISP	Ultrafast Broadband on offer?	Can I connect the phones I have now?	Can I use VoIP phones?	Can I keep my phone number?
BT	YES - NOW	YES. Plug phone or base station into BT phone socket in hub or into remote BT DV adapter	YES. BT offers its own DV (VoIP) phones. The base station is in the hub.	YES
EE	YES - NOW	Switch to BT for FTTP Broadband with telephony	Switch to BT or use separate VoIP service & phones	n/a
Plusnet	Not yet. Can Transfer to BT or EE without penalty	n/a	n/a	n/a
Sky	YES – NOW	YES. Plug base station or desktop phone into BT phone socket in router.	YES. Sky not known to offer its own VoIP phones – see Key.	YES
TalkTalk	YES – NOW	Available to some existing customers, to find out, call 0800 0497849	Not known. Told that TT has VoIP telephony in trials ending early 2022	Expected YES, BUT CHECK
Utility Warehouse	YES -according to a custtomer	Expect availability for qualified customers	Will be available from VoIP service providers	Expect YES but check
Virgin Media	Does not serve the Horsleys	n/a	n/a	n/a
Vodafone	YES – NOW up to 200Mbps. 900Mbps mid contract upgrade possible in 2022	YES. Plug base station or desktop phone into router. Check: is adapter required?	YES. Need to supply your own VoIP phones – see Key below.	YES
Zen	YES - NOW	YES. Plug base station or desktop phone into router. Check: is adapter required?	YES. Need to supply your own VoIP phones – see Key below.	YES
Other ISPs	See below*	Thought to be unlikely	Will be available from VoIP service providers	Check with ISP

Key information for table above:

Current phones – most people have handsets that connect to a base station. Some have desktop wired phones.

VoIP = Voice over Internet Protocol, also called “Digital Voice”, “DV”, “Internet Calling” and “Broadband Voice” among other terms by ISPs. VoIP is digitised phone calling over the internet instead of electrical signals over wires used by our existing phones. VoIP calls are capable of better-quality calls and more call options. There are separate VoIP phone service providers.

VoIP Phones – Home VoIP phones are mostly handsets that connect to a base station. To buy search under VoIP DECT base stations and phone handsets. Wired desktop VoIP phones are also available.

Router/Hub – BT, Sky, TalkTalk, Vodafone & Zen normally supply an FTTP ready router/hub which has at least one socket to plug in most current phones or a desktop phone. You may need a simple readily available BT631A socket to RJ11 plug adapter for some routers. Ask your ISP if your router comes with everything you need if you want to connect your phone(s).

* Openreach link to ISPs offering FTTP services: www.openreach.com/fibre-broadband/fttp-providers

It is NOT a comprehensive list and it includes a number of less well-known names. Not all will serve this area. You MAY find that some of these providers offer Ultrafast Broadband only without a phone service and/or without a router/hub and/or are unable to accept a transfer of phone number. VoIP phone services are available separately from many VoIP service providers.

Note: this table of ISPs’ Ultrafast service offers may be superseded at any time.

Ultrafast Broadband

INTERNET SERVICE PROVIDER (ISP) ULTRAFAST BROADBAND SERVICES ON OFFER

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